Our Company Policies
Ordering: Orders must be placed at least 10 days prior to your event to ensure availability. All orders must be finalized by noon the Wednesday before the event. Short notice orders may be possible but are subject to a late charge – call for information. Once you have finalized your order you may not decrease your count or change menu selections. All changes are subject to a 25% fee. Splitting entrees or sides in the Buffet Packages is possible, however, you will be charged for the higher priced package. Rentals must be finalized 1 week prior to the event.
Payment: Cash, check, or all major credit and debit cards are accepted. Credit cards are subject to a 2.5% convenience fee. We now offer a convenient e-check option that is more secure than traditional credit cards and is not subject to any additional fees. No personal checks will be accepted 30 days prior to the event. Returned checks are subject to a $25.00 processing fee.
Deposit: A 25% deposit for the total estimated bill is due at the time of booking
Balance: Balance must be paid in full by the Wednesday before the event.
Cancellation Policy: Orders cancelled prior to the Tuesday before the event will result in a $25.00 processing fee. After the Tuesday before the event, any cancellation will result in the loss of the entire deposit. All Party Rental & Service Package deposits become non-refundable and non-transferable at time of deposit.
Tax & Gratuity: Food and Service Packages are subject to Illinois State Sales Tax. Groups with a tax exempt number must submit a copy for our records. Tax exempt orders must be paid with the group’s check, credit card or cash – no personal accounts. Full service events are subject to a production charge. Gratuities are not included, but are up to a customer’s own discretion. (Suggested Rate 15-20%)
Special Diets: Polonia Catering is sensitive to your guests’ dietary needs. Throughout the menu we denote which items are gluten-free, vegetarian and vegan. In addition, we often provide menu items to address allergies to soy, gluten and nuts. When placing your order please let us know of any special requests so we can create a solution for you. Please note that although we can accommodate allergies, our food is prepared in a kitchen that uses gluten, soy and nut products. However unlikely, we cannot guarantee that all foods are entirely gluten, soy and nut-free.
Delivery: Delivery is limited. Reserve a time slot as early as possible with a deposit. Delivery charge is $30.00 within 10 miles, then $1.50 per mile thereafter (miles based on Google Maps). Downtown Chicago delivery is $60.00 for curbside or $100.00 for inside delivery. Add an additional $10.00 for holiday delivery. Free delivery for drop-off catering packages of 100 or more people within 15 miles OR 200 people or more within 30 miles.*
Changes to an order’s delivery status must be made at least two weeks prior to the event to enable adequate time for scheduling. If an order is changed from a delivery to a pick-up after that time period, the order will still be subject to the entire delivery fee. * Not valid with any other offer.
Racks & Sterno: Your food is delivered hot and ready to serve. If you plan on keeping your food hot for more than 30 minutes, we recommend using the Rack & Sterno Sets.
Rental Delivery: Rental delivery fees vary based on mileage and include the delivery and return pick-up of items.
General: Polonia Catering assumes no responsibility for food quality if unsanitary or unsafe practices are followed by customer after receipt of food. All menus, prices, delivery, sales tax, caterer usage fees and other venue service charges are subject to change without notice. All Food, Linens, China and other equipment Polonia is required to handle must be provided by Polonia or will be subject to a service charge and approval.
Tastings are available for full service events.
Prices effective 08/2017. Policies subject to change without notice.